Terms of service

  • Overview
    These Terms of Service (“Terms”) govern your use of the Falcon Overland website (“Site”) and any purchases made through it. By accessing the Site or placing an order, you agree to these Terms.

  • Eligibility and Account Information
    You confirm that you are at least 18 years old (or have permission from a parent/guardian) and that information you provide is accurate and complete.

  • Products and Fitment
    Product descriptions, images, and fitment guidance are provided for convenience and may not be exhaustive. You are responsible for confirming compatibility with your vehicle and intended use before purchase. Installation should be performed by a qualified person where appropriate. Off-road and vehicle modification products may involve risk; you assume all risk associated with installation and use.

  • Pricing and Taxes
    All prices are listed in [CURRENCY]. Taxes and shipping charges are calculated at checkout unless otherwise stated. If we discover an error in pricing or product information, we may cancel the affected order and issue a refund.

  • Orders and Payment
    Placing an order constitutes an offer to buy. We may accept or decline any order at our discretion, including for suspected fraud or stock availability. We reserve the right to limit quantities. Payment must be received before shipping.

  • Shipping and Delivery
    Shipping timeframes are estimates and not guarantees. You are responsible for providing a correct shipping address. Title and risk of loss pass to you upon delivery to the carrier, except where applicable consumer law provides otherwise. If a shipment is lost or damaged in transit, we will assist with the carrier claim process.

  • Returns, Refunds, and Exchanges
    Returns are accepted within [X] days of delivery, provided items are unused, uninstalled, and in original packaging with all accessories and documentation. Items that are custom-made, clearance/final sale, or opened/used electrical components may not be eligible for return. Return shipping is [PAID BY CUSTOMER/PAID BY US] unless the item is faulty or incorrect. Refunds are issued to the original payment method after inspection and may take [X] business days to process.

  • Warranties
    Some products may be covered by a manufacturer warranty. Warranty coverage does not include damage caused by misuse, improper installation, modifications, accidents, or normal wear and tear. Where permitted, we disclaim all other warranties not expressly provided, except those that cannot be excluded under applicable law.

  • Limitation of Liability
    To the maximum extent permitted by law, Falcon Overland is not liable for indirect, incidental, special, or consequential damages. Our total liability for any claim is limited to the amount you paid for the product(s) giving rise to the claim. Nothing in these Terms excludes rights and remedies you may have under applicable consumer protection laws.

  • Indemnity
    You agree to indemnify and hold Falcon Overland harmless from any claims, damages, or expenses arising from your breach of these Terms or your misuse of products purchased from us.

  • Intellectual Property
    All content on this Site, including text, images, logos, and design, is owned by Falcon Overland or its licensors and may not be used without permission.

  • User Content and Reviews
    If you submit reviews or other content, you grant us a non-exclusive, royalty-free license to use, reproduce, and display it. We may remove content that is unlawful, abusive, or misleading.

  • Promotions and Gift Cards
    Promotions and discount codes are subject to stated terms and may be modified or withdrawn at any time. Gift cards are [NON-REFUNDABLE/EXPIRY INFO] unless required by law.

  • Privacy
    Your use of the Site is also governed by our Privacy Policy, which explains how we collect and use personal information.

  • Governing Law
    These Terms are governed by the laws of [JURISDICTION]. Any disputes will be handled by the courts/tribunals of that jurisdiction, except where consumer law provides otherwise.